Common questions
What people ask before they start.
Can I really set this up myself?
Yes. The form only asks what applies to your kind of business, and if you have a website it reads that for you. Most businesses finish in under ten minutes.
What if the agent answers something wrong?
That's what the test step is for. You get a private line, you call it and talk to it like a customer, before any real caller hears it. Fixing it is a change in the form and another call — unlimited, and test calls are free.
Do I have to change my business number?
No. You forward your existing line to the number you're given. Forward everything, or only calls that go unanswered after a few rings, which is a risk-free way to start.
What happens with recordings?
Every call is recorded and transcribed, and the agent tells the caller so at the start. The recordings are yours, in your dashboard, and you can send a customer their own recording in one tap.
Can I change things after going live?
Yes, any time. A change to a price, your hours or a phrase takes effect on the next call.
What if I don't want to deal with this at all?
Then this isn't the right product for you, and that's fine. We have a service where we build and maintain it for you — it's called VoiceOS, and you can switch to it at any point.
How long until it actually answers?
About half an hour from finishing the form, and most of that is you setting up call forwarding on your own phone.
Can I stop?
Any time. There's no subscription and no commitment — you only pay for minutes you've already talked.