Terms of use

Last updated: 16 August 2026

1. Who we are

VoiceOS is the trading name of the phone-answering service operated by oFair ("we", "us", "the service"). These terms apply to anyone who visits this site, to any business that signs up, and to any use of the service. Using the service means you accept them.

2. What the service does

VoiceOS provides an AI receptionist that answers your business's incoming calls, gives out information you have supplied, takes orders and enquiries, and passes on to you what needs a person. It works only from the information you give us.

Worth being plain about: she is not a human agent and she does not exercise professional judgement. You are responsible for the accuracy of what you give us — prices, hours, availability. Wrong information supplied to us is passed to your customers exactly as supplied.

3. Your account

You agree to give accurate and current information when you sign up. Access to the dashboard is through Google sign-in or a one-time code sent to your phone; you are responsible for keeping access to that account and that device. Anything done in your account is treated as done by you.

4. Call recording

Calls on your line are recorded and transcribed. The agent tells the caller at the start of the call that it is recorded and that a copy is available on request. Recordings and transcripts are held for you and are available in your dashboard.

  • You own that data and are responsible for how you use it with your customers.
  • Many US states — Florida among them — require every party to consent to a recording. The notice at the start of the call is how consent is established; continuing the call after it is what makes it valid.
  • We give you the tools to store and hand over a recording. We do not take on your own legal obligations to your customers.
  • You may ask us to delete recordings, subject to anything the law requires be kept.

5. Subscription, payment and cancellation

The service is sold as a monthly subscription on the plan you choose. Each plan includes a number of talk minutes; minutes past that are charged at the per-minute rate shown on the plan. There is no fixed term. You may cancel at any time and cancellation takes effect at the end of the current billing period; part-months are not refunded. Published prices may change, and any change affecting an existing customer takes effect only after notice.

6. Availability

We work to keep the service running continuously, but it depends on outside providers — telephone carriers, AI model providers and cloud hosts — and we cannot promise one hundred percent availability. A fault, an outage at a provider, or maintenance can mean calls are not answered by the agent.

A practical suggestion: set your call forwarding so that if the agent is unavailable, calls fall back to your own line.

7. Acceptable use

The service may not be used for anything unlawful, to mislead customers, for unsolicited telemarketing where consent is required, or in a way that harms third parties. We may suspend a line being used that way.

8. Intellectual property

The service, the software, the interfaces, the VoiceOS name and the marks belong to oFair. Your business information, and the recordings and transcripts of your calls, belong to you.

9. Limitation of liability

To the extent permitted by law, oFair and its officers, employees, partners and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data, lost customers or damage to reputation, arising from use of or inability to use the service. In any event our total liability will not exceed the amounts actually paid to us in the three months before the event.

10. Ending the agreement

We may suspend or end the service for breach of these terms, non-payment, or use that harms the service or third parties. When the agreement ends, call forwarding stops and you may retrieve your recordings and transcripts within a reasonable period.

11. Changes to these terms

We may update these terms. For a material change we will give notice in advance. Continuing to use the service after a change takes effect means you accept it.

12. Governing law

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv have exclusive jurisdiction. Nothing here removes any right you have under the mandatory consumer law of your own state that cannot be waived by agreement.

13. Contact

Questions about these terms: info@voiceos.co.il.